COMMUNITY MANAGEMENT
COMMUNITY
MANAGEMENT
In a world of competitive telecom industry, effective community management is essential to
foster strong relationships with subscribers. By creating dedicated spaces for members,
telecom operators can enhance engagement, build brand loyalty, and offer exclusive rewards
that keep customers active and loyal.
In a world of competitive telecom industry, effective community management is essential to foster strong relationships with subscribers. By creating dedicated spaces for members, telecom operators can enhance engagement, build brand loyalty, and offer exclusive rewards
that keep customers active and loyal.
In a world of competitive telecom industry, effective community management is essential to foster strong relationships with subscribers. By creating dedicated spaces for members, telecom operators can enhance engagement, build brand loyalty, and offer exclusive rewards that keep customers active and loyal.
BMOBILE TOUCH
The Marketing Touch
that Led the Way
Forward
Segment Specific Marketing Programs - with exciting life-style based, highly customizable offers.
Preparing an Annual Operation Plan based on the market and country dynamics and operator needs
Smart marketing tactics to retain existing subscribers, reducing churn outs and attracting new ones.
Increase ARPU and use of services and inventories.
Generate new revenue streams.
Segment Specific Marketing Programs - with exciting life-style based, highly customizable offers.
Preparing an Annual Operation Plan based on the market and country dynamics and operator needs
Smart marketing tactics to retain existing subscribers, reducing churn outs and attracting new ones.
Increase ARPU and use of services and inventories.
Generate new revenue streams.
Segment Specific Marketing Programs - with exciting life-style based, highly customizable offers.
Preparing an Annual Operation Plan based on the market and country dynamics and operator needs
Smart marketing tactics to retain existing subscribers, reducing churn outs and attracting new ones.
Increase ARPU and use of services and inventories.
Generate new revenue streams.
OUR ROLE
AND STANDING POINT
Local Operations
INTERNATIONAL TEAM KNOW-HOW
CUSTOMIZED PROJECT DESIGN & MANAGEMENT
FAST RESULTS, OVERWHELMING MARKET LEADERSHIP
ON-SITE PROJECT MANAGEMENT
COMMUNITY REFERENCES
COMMUNITY
REFERENCES
Turkcell - Türkiye
Kcell - Kazakhstan
Geocell - Georgia
Azercell - Azerbaijan
Life - Bearus
Moldcell- Moldova
Lifecell - Ukraine
Turkcell - Türkiye
Turkcell - Türkiye
Kcell - Kazakhstan
Geocell - Georgia
Azercell - Azerbaijan
Moldcell - Moldova
Turkcell - Türkiye
Kcell - Kazakhstan
Geocell - Georgia
Azercell - Azerbaijan
Life - Bearus
Moldcell- Moldova
Lifecell - Ukraine
Turkcell - Türkiye
Turkcell - Türkiye
Kcell - Kazakhstan
Geocell - Georgia
Azercell - Azerbaijan
Life - Bearus
Moldcell- Moldova
Lifecell - Ukraine
Turkcell - Türkiye
Lifecell - Ukraine
Life - Belarus
Lifecell - Ukraine
Life - Belarus
Sample Case Studies
Sample Case Studies
Sample Case Studies
Why Community Management Matters
Why Community
Management Matters
A well-run community
program helps
A well-run community
program helps
Offer Exclusive Perks: Reward members with unique benefits like Data Packages, Discounts from various sectors ranging from food to fashion or early access to services and event
Provide Real-Time Feedback: Gain marketing insights, make behavioral analysis directly from members interactions to improve products and services
Strengthen Customer Relationships: Engaging members in a meaningful way promotes loyalty and trust
Benefits
for Members
A well-managed community fosters engagement, retention, and satisfaction, ultimately driving long-term success for both telecom operators and their members
Sense of Belonging: By joining a telecom community, customers feel connected to something bigger, improving their overall telecom experience
Exclusive Access: Members get access to special offers, events, and community-only perks
Benefits
for TelCo
Benefits
for TelCo
Develop exclusive programs for community members, such as loyalty schemes, rewards, or club memberships
Co-branded Campaigns: Collaborate with program partners (brands) for joint marketing efforts, expanding reach
Customer Engagement: Use community initiatives to engage customers, drive interaction, and promote services
Content Delivery: Offer exclusive content such as streaming or data bundles tied to the community program
Foster a positive, interactive environment for members
Deploy loyalty programs and rewards to retain members and increase lifetime customer value
Benefits for
Program Partners
Collaborate with telecom operators to create engaging, mutually beneficial campaigns targeting community members
Ensure campaigns resonate with the telecom’s audience while meeting the brand's marketing objectives
Provide discounts, bundled offers, or exclusive products/services that are outstanding than other available offers in the market for increased exposure and customer engagement
Utilize the telecom’s channels to promote your brand’s products or services
Use member feedback and analytics to optimize future co-branded campaigns, ensuring better alignment with customer expectations and needs
A well-run community
program helps
Offer Exclusive Perks: Reward members with unique benefits like Data Packages, Discounts from various sectors ranging from food to fashion or early access to services and event
Provide Real-Time Feedback: Gain marketing insights, make behavioral analysis directly from members interactions to improve products and services
Strengthen Customer Relationships: Engaging members in a meaningful way promotes loyalty and trust
Benefits
for Members
A well-managed community fosters engagement, retention, and satisfaction, ultimately driving long-term success for both telecom operators and their members
Sense of Belonging: By joining a telecom community, customers feel connected to something bigger, improving their overall telecom experience
Exclusive Access: Members get access to special offers, events, and community-only perks
Benefits
for TelCo
Develop exclusive programs for community members, such as loyalty schemes, rewards, or club memberships
Co-branded Campaigns: Collaborate with program partners (brands) for joint marketing efforts, expanding reach
Customer Engagement: Use community initiatives to engage customers, drive interaction, and promote services
Content Delivery: Offer exclusive content such as streaming or data bundles tied to the community program
Foster a positive, interactive environment for members
Deploy loyalty programs and rewards to retain members and increase lifetime customer value
Benefits for
Program Partners
Collaborate with telecom operators to create engaging, mutually beneficial campaigns targeting community members
Ensure campaigns resonate with the telecom’s audience while meeting the brand's marketing objectives
Provide discounts, bundled offers, or exclusive products/services that are outstanding than other available offers in the market for increased exposure and customer engagement
Utilize the telecom’s channels to promote your brand’s products or services
Use member feedback and analytics to optimize future co-branded campaigns, ensuring better alignment with customer expectations and needs
A well-run community
program helps
Offer Exclusive Perks: Reward members with unique benefits like Data
Packages, Discounts from various sectors ranging from food to fashion
or early access to services and event
Provide Real-Time Feedback: Gain marketing insights, make behavioral
analysis directly from members interactions to improve products and
services
Strengthen Customer Relationships: Engaging members in a meaningful
way promotes loyalty and trust
Benefits
for Members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
Sense of Belonging: By joining a telecom community, customers feel
connected to something bigger, improving their overall telecom experience
Exclusive Access: Members get access to special offers, events, and
community-only perks
Benefits
for TelCo
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
Benefits for
Program Partners
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
A well-managed community fosters engagement, retention, and satisfaction,
ultimately driving long-term success for both telecom operators and their
members
OUR ROLE
IN COMMUNITY BUILDING
As your partner in this community program, we have a critical role in building this loyalty club effectively for the sake of the program's success.
With our local team, we act as the local expert, providing strategic, operational, and cultural insight to ensure the program is effectively tailored to the target market.
As your partner in this community program, we have a critical role in building this loyalty club effectively for the sake of the program's success.
With our local team, we act as the local expert, providing strategic, operational, and cultural insight to ensure the program is effectively tailored to the target market.